Orders placed by any method to OriGene prior to 11AM Eastern Time will be shipped same day via FedEx Priority Overnight service provided that it is an in-stock item. Delivery terms shall be FOB OriGene shipping point, freight will be added to the invoice. Title and risk of loss shall pass to Customer upon delivery to the carrier. OriGene reserves the right to make delivery in installments, all such installments to be separately invoiced and paid for when due per invoice, without regard to subsequent deliveries. Delay in any installment delivery shall not relieve Customer of Customer’s obligations to accept remaining installments.
- Within 24 hours of order confirmation: Free cancellation for all orders not yet shipped.
- After 24hrs but within 1 week of order confirmation.
- Bulk orders or custom orders (for example SKUs beginning with TP6, CW, AC) – No cancellation is allowed.
- Standard SKUs - a 50% cancellation fee will be charged if any order is canceled or altered.
- No cancellation 1 week after the order confirmation.
- No cancellation after a product is shipped.
Inspection and Returns
Upon your receipt of products, you have 7 days to inspect the products and notify our Customer Services Department of any shortage, defect or damage. Authorization for all defective product returns must be approved by our Customer Services Department and a return authorization number will be provided to you prior to the return. Not all items can be authorized for return, due to temperature and packing requirements. Product credits will be issued to you instead when a return can’t be achieved.
Credits and Refunds
At our discretion, we may issue a product credit or refund for the product value and shipping charges. No product credit shall be available for use if a past due balance is outstanding on the account. Any product credit not used within six months from the date of issue shall expire.
The product descriptions provided on this Web Site are for general informational purposes only, and are not warranties or promises regarding the products, their features or performance. If you are interested in further information regarding product pricing, license or sales terms, please contact Customer Service Department.
OriGene's Web Site, including all written content, and the selection, coordination and arrangement of any information therein, is Copyright by OriGene Technologies, Inc.
OriGene records all calls to and from our Customer Service Department for internal training programs and for product development and product improvement projects purposes only.
OriGene, TrueClone, HuSH,TurboFectin, TrueORF, ExactORF, TrueMAB, UltraMAB are trademarks of OriGene Technologies, Inc. Other product and company names are trademarks of their respective holders.
OriGene's databases may not be copied, reproduced, modified, published, uploaded, downloaded, posted, transmitted, or distributed in any form, and by any means, other than for the purpose of searching for, and, ordering clones. The selection, coordination and arrangement of any information therein is Copyright by OriGene Technologies, Inc.
OriGene warrants that the product will meet specifications listed. At OriGenes discretion, free replacement / or credit for any nonconforming product will be issued if OriGene is notified within 30 days of product delivery, which shall constitute the sole remedy. OriGene provides no other warranty, express or implied, and is not liable or responsible for any indirect or incidental damages or loss as a consequence of product use. No warranty is given for products used after the printed expiration date or for products not stored or used according to the product use specifications given. If you experience difficulty with any OriGene product, please contact Customer Service promptly.
Price Change Policy
OriGene reserves the right to change pricing on its products at its discretion. Should the customer note a non-promotional price change within 30 days of placing an order, they may contact Customer Service for assistance.
The materials provided at this site are provided "as is", without any warranties of any kind, including warranties for non-infringement of intellectual property except for the ones specifically mentioned hereinabove. OriGene does not warrant the accuracy, completeness or timeliness of the materials at this site. Changes to the materials at this site may be made at any time without notice. The materials at this site may be out of date and OriGene makes no commitment to update the materials at this site.