Order Support

U.S./Domestic

Price and delivery times are different for each product and are displayed on the product webpage
  • Acceptable payment methods are via PO# (Current account holder) and credit card (Visa, MC, Amex, Discover). If you are not a current account holder, please click here to download a copy of the credit application.
  • Orders can be placed via email or online.
  • We encourage you to use the online shopping cart, for quick order processing, access to our rewards program, and additional online promotion information.
  • All orders will receive a confirmation within 24hrs. If you do not receive one that contains your order number, please contact us immediately.
  • We consolidate shipment of multiple items whenever possible. Multiple shipments can occur, mostly due to different lead time. Shipping charge will be applied upon each shipment. If you wish to receive all items as a single shipment, please request "ship when complete" at the time of order.

U.S. Domestic Order Placement productorders@origene.com


International

We recommend ordering via our distributors for add-on services (Customs, support, etc.).

Direct international orders require pre-payment
  • Acceptable payment methods are via credit card (Visa, MC, Amex, Discover) and wire transfer
  • Orders can be placed via email or online
  • VAT Tax ID and phone number are required
  • All orders will receive a confirmation within 24hrs. If you do not receive one that contains your order number, please contact us immediately
  • Customers are responsible for all Taxes, Shipping, Duty charges

International Direct Order Placement international@origene.com

Order Status and Tracking

We have recently developed a tool for you to track your order status in real time. The tool can be used for any orders placed worldwide except China. Try Order Status and Tracking tool.