Order Support

US / Domestic

Price and delivery times are unique for each product and are displayed on the product webpage
  • Acceptable payment methods are via PO# (Current account holder) and credit card (Visa, MC, Amex, Discover). If you are not a current account holder, please click here to download a copy of the credit application.
  • Orders can be placed via phone, fax, email or online (link to “shopping cart hints”)
  • All orders will receive a confirmation within 24hrs. If you do not receive one that contains your order number, please contact us immediately

U.S. Domestic Order Placement productorders@origene.com, 301-340-3188 or toll free 888-267-4436 (phone prompt 1) 301-340-9254 (fax)


International

We recommend ordering via our distributors for add-on services (Customs, support, etc.).

Direct international orders require pre-payment
  • Acceptable payment methods are via credit card (Visa, MC, Amex, Discover) and wire transfer
  • Orders can be placed via phone, fax, email or online
  • VAT Tax ID and phone number are required
  • All orders will receive a confirmation within 24hrs. If you do not receive one that contains your order number, please contact us immediately

International Direct Order Placement international@origene.com, 301-340-3188 (phone prompt 1) 301-340-9254 (fax)


Product Delivery

  • We ship via FedEx priority overnight for U.S. orders and FedEx international priority for non-U.S. orders. Delivery times on our website are estimated shipping dates from our Rockville, MD facility
  • For orders with multiple items, we ship items as they are ready. If this is not desirable, please request 'complete shipment only' at the time of order placement.
  • Shipping charges are dependent on conditions required for the stability of the product. Hazardous goods > dry ice > blue ice > ambient.

To request a FedEx tracking number or check the status of an order contact: Order Status (custsupport@origene.com 301-340-3188 or toll free 888-267-4436 (phone prompt 3)


Billing

1) Order Placement ; 2) Product Delivery ; 3) Billing

Accounts Receivable billing@origene.com (301)-340-3188 or toll free at 1-(888)-267-4436 (US only), prompt 4

Accounts Payable ap@origene.com (301)-340-3188 or toll free at 1-(888)-267-4436 (US only), prompt 5