Order Support

U.S./Domestic

Price and delivery times are different for each product and are displayed on the product webpage
  • Acceptable payment methods are via PO# (Current account holder) and credit card (Visa, MC, Amex, Discover). If you are not a current account holder, please click here to download a copy of the credit application.
  • Orders can be placed via email or online (link to "shopping cart hints")
  • We encourage you to use the online shopping cart, for quick order processing, access to our rewards program, and additional online promotion information
  • All orders will receive a confirmation within 24hrs. If you do not receive one that contains your order number, please contact us immediately

U.S. Domestic Order Placement productorders@origene.com


International

We recommend ordering via our distributors for add-on services (Customs, support, etc.).

Direct international orders require pre-payment
  • Acceptable payment methods are via credit card (Visa, MC, Amex, Discover) and wire transfer
  • Orders can be placed via email or online
  • VAT Tax ID and phone number are required
  • All orders will receive a confirmation within 24hrs. If you do not receive one that contains your order number, please contact us immediately
  • Customers are responsible for all Taxes, Shipping, Duty charges

International Direct Order Placement international@origene.com

Order Status and Tracking

We have recently developed a tool for you to track your order status in real time. The tool can be used for any orders placed worldwide except China. Try Order Status and Tracking tool.