Order Support

OriGene is committed to providing you with high quality products and best in class customer service.
On this page you will all the information you need to place an order, payment, and return for all our products.

How to

How to order online

OriGene offers gene specific tool research tool. Begin your search by entering the target gene name in the search bar in the top of the page. Watch the short video to learn about the filters to narrow down your search in a few clicks.

If you know the Catalog # (SKU) of the product, enter here and click on the add to cart button.

How to order via email

For U.S. Domestic Orders, please email to productorders@origene.com.

For European Orders, please email to ordering-de@origene.com.

For International Orders, please email to international@origene.com. International customers can also place order online but require pre-payment.

How to order via distributors

We ship our products to 61 countries around the world through a network of distributors. Find the distributor for your region here.

How to get quotes

For catalog products, you can get a quote when you are on the checkout page:

For custom products, please contact our tech support team at

Quick Order:

You can get your quote faster by clicking Quick Order function over the normal order process.

Manual entry:

  • Enter SKU, and quantity one at a time.
  • Click on “Add to Cart” button to land directly on Shopping Cart.

Bulk upload:

  • Click on “Bulk Upload” tab (add multiple items to cart at one time)
  • Download Excel template
  • Fill the template with SKUs and quantity
  • Click on “Choose File” button to upload the template
  • Click on “Add to cart” button to land directly on Shopping Cart

How to track your order

Please visit our order status and tracking page to check your order status.

How to pay

Acceptable payments methods are via PO # (Current account holder, US only) and credit card (Visa, MC, Amex, Discover. If you are not a current account holder, please click here to download a copy of the credit application.

How to return a product and get a replacement

Read about this in our legal notices/terms & conditions.