Privacy and Cookie Policy

Please replace this text with you Privacy Policy. Please add any additional cookies your website uses below (e.g. Google Analytics).

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.

Welcome to OriGene.com (Site), which is owned and operated by OriGene Technologies, Inc.

You agree to be bound by the Privacy Policy when you view, access, purchase our products or participate in any activities listed on our website. This Privacy Policy is designed to inform you about OriGenes’ collection, use, and dissemination practices regarding the information collected from you. OriGene conducts business worldwide and may transfer data to countries that have different data protection regulations from those of your country. The Policy applies US law and is effective beginning December 9th, 2019.

We reserve the right to change this Privacy Policy at any time by posting the revised policy at this location, but such changes will not affect information provided by you prior to the effective date of the change unless you consent otherwise. Any revised version will become effective as of the published effective date.

Throughout this Privacy Policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. Information that has been made or provided anonymously and is not sufficient to identify any individual is not personal information.

How we collect information from you:

When you register with OriGene via this Site, we will ask you to provide basic contact information (e.g., name, organization, address, phone number, e-mail address, and so on). In addition, we may collect and retain contact and other information in a number of ways, such as when you place an order, request e-mail updates or other information, complete customer surveys, submit a feedback or contact form, or provide a resume. In general, your information is also retained when you write on social media or by post, fill out forms at events, meetings or conferences; or by orally, either face-to-face or over the telephone.

This Site automatically compiles various data from you in the course of your navigation of the Site, such as the URL of the site you just came from, the browser version you use, your Internet Protocol (IP) address, IP ports, date/time, size of data transferred, pages you visit, etc.. OriGene uses "cookies” to enhance your Site visit. A cookie is information either temporarily or permanently stored in a file on your computer. You can set your browser to reject cookies, but that may limit your use of some convenience features at this Site.

To supplement the data we gathered above, we may acquire your personal information from third parties, but only when the third parties either have your consent or are legally permitted or required to disclose your personal information. Last but not the least, we may also collect information about you from publicly available sources, including from scientific publications, university websites and publicly available information on social media. We will treat all the collected information in accordance with this Privacy Policy.

How we use your information:

We may contact you via email or phone to notify you regarding your account or any issues associated with it, to collect fees owed, to solicit your opinions through surveys or questionnaires, or otherwise necessary to better serve you, including sending you our promotions or discount information. We may also contact you to enforce our policies, applicable law, or any agreement we may have with you. Where applicable, you have the right to and will be provided opportunity to agree or decline to receive certain communications.

Improving our websites, products, and services

We may use information collected about you to improve our web site navigation, to make personalized features and other services available to you, to compile and analyze aggregate statistics and trends, and to otherwise help administer and improve the Site. Where you provide registration information along with consent, cookies can also be used to identify you when you visit or log onto the Site or portions of the Site.

Marketing

We may combine your personal information with information we collect from third parties and use it to maintain and improve the accuracy of the records we hold about you. We also use the combined information about you to form a view on what products or services we think you, or others similar to you, may want or need or provide advertising closer to your interest.

You will receive marketing communications from us if you have requested information or purchased products from us, provided us with your details when you contacted our customer service teams, entered a competition, registered for a promotion, or accessed information from our website and, in each case, you have not opted out of receiving marketing communications. We only want to provide you with marketing communications if you want to hear from us. If you wish to stop receiving marketing communications from us, you can simply:

  • Click on the “unsubscribe” link at the bottom of every marketing e-mail we send you, and then select the type of marketing communications you would like to receive (or none at all)
  • Contact us using the contact details provided under the Contact Us page

Once you do this, we will update your profile to ensure that you don’t receive any further marketing messages. Please note that stopping marketing messages will not stop any service communications (such as order updates) or requests for feedback.

Shipping

We may use your personal information for shipping and related services for purchases made through OriGene.

Customer Support

We use the data, including your communication to review, resolve, and respond to any product complains or shipping issues you have.

Security and investigation

We use your data when we deem necessary for security purposes including investigating possible fraud or violations of this Privacy Policy.

How we may disclose your information:

We do not sell or rent your personal information to third parties. We may provide your information to any third parties if they have already specifically obtained your consent.

Service Providers

We may use third parties to help improve our Products and Services, for example, website maintenance, marketing and development, fraud detection, and shipping. They will then have access to your information but only as reasonably necessary to perform their tasks, and are obligated not to disclose it or use it for any other purposes.

Change of Control or Sale

We may share your personal information as part of a sale, merger or change in control, or in preparation for any of the mentioned events. Any entity that acquires us or part of our business will have the right to continue to use your data, but only in accordance with this Privacy Policy.

Legal Disclosures

We may share your personal information with law enforcement, government agencies or other third parties pursuant to a subpoena, court order, or other legal requirement applicable to OriGene. We will, in our sole discretion, try to narrow the disclosure to better protect your information.

How information is stored and protected

We, and our service providers store and process your personal information in the United States. If your information is transferred to other countries, including countries that have different data protection laws providing different level of protection, we will still process, store, and transfer all your information pursuant to this Privacy Policy.

We take reasonable steps online and offline to safeguard the information you provide to us. All web pages transmitting personal or financial information are encrypted from your PC to our servers using the standard known as SSL (Secure Sockets Layer). Beyond the SSL barrier, your data is protected once it reaches our networks using secure multi-tiered firewalls.

Because no system is 100% secure despite taking commercially reasonable steps, we can’t promise, and you should not expect, that information you provided can remain private under all circumstances. It is your responsibility to safeguard any passwords, ID numbers, or other special access features associated with your use of the Site.

Your choices

Changing or correcting data:

You can always edit some of your personal data through your account. You can also request us to change, update, or fix your data, especially if the data is inaccurate.

Opting in:

You can choose to receive or decline to receive certain communication from us by: (1) declining the service offered when registering or at other information collection points on the Site, or (2) informing us that you no longer wish to receive such communications afterwards. We will comply with such requests unless such communications are necessary for the administration of your account, required by law, or necessary to protect our rights and conduct business.

The exact information you provide:

You may at any time request access to a summary of the information you provided at web registration, and request corrections or updates to that information. We will make reasonable efforts to respond to such requests. However, our response to such requests may be limited to information under our direct control.

Other websites:

This Site contains links to the websites of other organizations. We are not responsible for the privacy practices or the content of other web sites, and unless otherwise specified, does not imply any relationship, sponsorship, or affiliation between OriGene and these linked sites, or adoption or approval of the content of such sites.

How to contact us:

For any requests or questions related to this Privacy Policy, or any concerns you have about how your information is being used, please contact us at privacy@origene.com or through 1-301-340-3188, Option #6.

This Privacy Policy was last updated on December 6, 2019.

California Residents

In addition to the rights provided under the Privacy Policy, you can inquire about the personal information that we collected about you and/or shared with any business parties, if any; and request us to completely delete all your information. Please submit all such requests to privacy@origene.com and label them "California Removal Request" on the email subject line. You can also call us at 1-301-340-3188 for general inquiries. We are not able to respond if the requests are not labeled or sent properly.